Insights
Short pieces on the work that shouldn't need to exist. Each one explains where the cost hides and how to measure it, with the calculation done whenever there is one.
Featured
The real cost of an enquiry left unanswered for the first 48 hours. Between email, phone and WhatsApp, nobody knows for sure how many slipped through, and the numbers show what they are worth.
Sales and pipeline5 min read
Quoting and margin6 min read
Why margin gets lost between the quote and the invoice, and only shows up at month end.
Admin and finance4 min read
The hidden cost of reconciling payments by hand.
Operations5 min read
The risk of running operations out of the heads of two or three people.
Management and decisions4 min read
How to go from closing the month to seeing the week as it happens.
By email, with no company news and no promotions. Just what we measured that month and how to measure it in your company.
